sociology and AI research driven
find the people who actually get you
← Back to Home

Terms of Use

Last Updated: 8/15/2025

Thank you for using Tied! These Terms of Use ("Terms") together with our Privacy Policy (incorporated herein by reference and available at trytied.ai govern your access to and use of Tied's web and mobile services, applications, and websites (collectively, the "Service"). Twine, Inc. ("Tied," "we," or "us") provides a platform that uses artificial intelligence models to offer personalized insights based on patterns in user-provided information. By accessing or using the Service, you agree to these Terms. If you do not agree, please do not use Tied.

Eligibility

You must be at least 13 years old (or the minimum age of consent for online services in your country) to use Tied. If you are under 18, you may only use the Service with the involvement and consent of your parent or legal guardian. By using Tied, you represent that you meet the applicable age requirement.

You may only use the Service if you have the legal capacity to form a binding contract with Tied and are not barred from using the Service under applicable laws. You may not use Tied if you are on any U.S. or other government list of restricted or prohibited parties, or if your use is prohibited by export control or sanctions laws.

Account Registration

To access certain features of Tied, you may need to create a user account. You agree to provide accurate, current, and complete information when you register, and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You should have only one account for your personal use and must not share your account or password with others. If you believe your account has been compromised, notify us immediately. If you are a parent or guardian permitting a minor to use Tied, you agree to supervise the minor's use, and you assume all risks and liabilities resulting from their use of the Service.

User Content and Input

Tied's Service relies on information you provide ("User Content" or "Input"), which may include personal data, responses to questions, or other content you submit. You retain ownership of your User Content. You are solely responsible for the accuracy, quality, and legality of any Input you provide. By providing Input to Tied, you represent and warrant that you have all necessary rights and permissions to submit that content and that doing so will not violate any law or infringe anyone's rights.

Based on your Input, Tied may generate personalized results or insights ("Insights") for you. Insights are for informational and entertainment purposes and may not be accurate or unique, and Tied makes no guarantee that any Insight is accurate or exclusive to you.

In order for us to operate and improve the Service, you grant Tied a worldwide, non-exclusive, royalty-free license to use, host, store, reproduce, modify, adapt, create derivative works from, and otherwise handle your User Content solely for the purposes of providing the Service and as otherwise permitted by our Privacy Policy.

If you choose to share any content or Insights from Tied, you are responsible for what you share. Tied is not responsible for any consequences of sharing your personal Insights or content publicly.

We reserve the right (but do not assume the obligation) to review, screen, or delete any User Content that violates these Terms or applicable law. However, we do not pre-screen content, and you understand that by using the Service, you may be exposed to content submitted by other users that you might find objectionable or inappropriate. If you encounter content that violates our Terms, please report it to us.

Feedback

We welcome and appreciate your feedback, suggestions, and ideas about Tied ("Feedback"). If you choose to submit Feedback, you agree that Tied can use it freely and without any restriction or compensation to you. This means we have the right to use, implement, and share any Feedback you provide, in any manner and for any purpose, without owing you anything. Please do not send feedback that you expect to be treated as confidential or for which you want to be paid.

Acceptable Use

You agree to use Tied in a lawful and respectful manner. You may not:

  • use the Service for any illegal purpose, or to violate any local, state, national, or international law. This includes not posting or transmitting any content that is unlawful, infringing, defamatory, or invasive of another's privacy or rights.
  • upload or share content that you do not have the right to make available, or that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party. You also may not use any portion of Tied's content (including other users' content or Tied's generated Insights) for commercial purposes without permission.
  • engage in any activity that could harm or disrupt our Service or other users' use of it. This includes introducing viruses or malicious code, attempting to hack or gain unauthorized access to Tied's systems or accounts, or circumventing any security or authentication measures.
  • attempt to reverse engineer, decompile, or extract the source code of the Service, our AI models, or software, except to the extent laws specifically allow it. You may not copy, modify, distribute, sell, or lease any part of our software or Service not open-sourced by us.
  • use any robot, scraper, crawler, or other automated means to access or extract data from the Service, or to create accounts or aggregate information, without our prior written permission.
  • impersonate any person or entity, or misrepresent your affiliation with any person or entity. You also should not imply that the Insights or content generated by Tied are human-generated facts or professional advice when they are not.

Tied reserves the right to investigate and take appropriate action (including account termination or legal action) against anyone who, in our sole discretion, engages in any of the above prohibited activities or otherwise violates these Terms.

Payments and Subscriptions

Some features of Tied may be offered on a paid basis. When you sign up for a paid subscription or purchase a feature, you agree to pay the specified fees. Prices and payment terms will be made available at the time of purchase. All fees are in U.S. dollars (unless otherwise specified) and are exclusive of taxes. You are responsible for paying any applicable taxes or charges imposed by your payment provider.

Tied may use third-party payment processors (for web payments) or rely on mobile app store billing (for in-app purchases on Apple App Store, Google Play, etc.). You must provide a valid payment method (such as a credit card or app store account) and authorize us (or the applicable platform) to charge it for the services selected. If your payment method fails or your account is past due, we may suspend or revoke your access to paid features until you have paid all outstanding amounts.

If you purchase a subscription, it will automatically renew at the end of each billing cycle (e.g., monthly or annually) unless you cancel it. By subscribing, you authorize Tied (or the app store, where applicable) to charge your payment method automatically at the beginning of each renewal period for the subscription fee and any applicable taxes. You can cancel auto-renewal at any time by following the instructions in the Service or, if you subscribed through a mobile app marketplace, by using the subscription management options provided by that marketplace. Cancellations will take effect at the end of the current billing period – we do not generally provide refunds for partial periods, except where required by law or stated otherwise.

Tied may offer free trials or promotional subscriptions for a limited period. If we do, we will explain the specific terms of those offers. Once a free trial ends, your regular subscription fees will begin (if you agreed to a subscription) unless you cancel before the trial ends. Only one free trial per user is allowed unless otherwise stated.

We reserve the right to change our pricing or introduce new charges for the Service in the future. If we do, we will give you appropriate notice. Price changes will not affect your already active subscription period, but will apply to any renewals or new purchases after the effective date of the change. If you do not agree to a price change, you may cancel your subscription before the next billing cycle.

Except as required by law or explicitly provided in these Terms, all payments are final and non-refundable. Certain jurisdictions or platform policies (such as Apple App Store or Google Play) may provide additional refund rights – if those apply, we will honor them in accordance with the relevant policies.

Tied's Intellectual Property and Content Rights

Tied (and its licensors, where applicable) owns all rights, title, and interest in and to the Service and all content provided by Tied through the Service, including but not limited to software, algorithms, AI models, design elements, text, graphics, articles, branding (names, logos, trademarks), and any other materials or content originated by us (collectively, "Tied Content"). These are protected by copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms, Tied grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service and Tied Content for your personal, non-commercial use. This license is for the sole purpose of enabling you to use and enjoy the benefit of Tied as intended, in accordance with these Terms. You may not use any Tied Content outside of the Service without our prior written permission, except for the Insights generated for you which you may use and share for personal purposes as described above.

Except for the limited license above, these Terms do not grant you any rights to use the Tied name, logos, or any trademarks, service marks, domain names, or other brand features without our prior written consent. Any unauthorized use of Tied's intellectual property is prohibited.

If our Service includes links to third-party websites or content, or if we use third-party services or libraries in providing the Service, those are subject to their own terms and intellectual property rights. Tied does not claim ownership of any third-party content that you may access via the Service. We are not responsible for third-party content or sites. Your use of any third-party content is at your own risk and may be subject to the third party's terms and policies.

Privacy

Your privacy is important to us. Our Privacy Policy describes how we collect, use, store, and disclose your personal information when you use Tied. While the Privacy Policy is not part of these Terms, by using the Service you acknowledge that you have read it. Please review the Privacy Policy to understand our practices. Remember that any personal information you submit to Tied is subject to that policy, which is updated from time to time in accordance with its terms.

Termination

You are free to stop using the Service or delete your Tied account at any time. If you wish to delete your account, you may do so through the account settings (if available) or by contacting our support team. Termination of your account will not relieve you of any obligation to pay any outstanding fees, nor will it automatically entitle you to a refund of any pre-paid amounts (unless required by law or stated in these Terms).

We reserve the right to suspend or terminate your access to Tied (or disable or delete your account) at our discretion, with or without notice, if we determine that:

  • you have violated these Terms or any other policies or guidelines that are part of this agreement,
  • it is necessary to comply with a law, regulation, legal process, or governmental request,
  • your use of the Service poses a security or integrity risk to Tied or our users, or may expose us or any third party to liability, or
  • you are engaged in fraudulent, unethical, or harmful activities.

In such cases, we may terminate the Terms or restrict your access immediately without notice. If your violation is minor or fixable, we may choose (but are not obligated) to provide you with a warning and an opportunity to correct the issue before taking further action.

Upon any termination of this agreement, the rights and licenses granted to you will end immediately. You must stop using the Service, and we may delete or deactivate your account and all associated data. However, certain provisions of these Terms will survive termination. These include sections on Content Rights, Payments, Disclaimers, Limitation of Liability, Dispute Resolution, Governing Law, and other provisions which by their nature are intended to survive termination.

If you believe your account has been suspended or terminated in error, please contact us at support@Tiedapp.co. We will review your request and, at our discretion, may restore access if the termination was mistaken or if we determine the issue causing suspension has been resolved.

Modifications or Discontinuation of Service

We may add, modify, or remove features or functionalities of the Service at any time. We reserve the right to change, suspend, or discontinue any part of the Service (temporarily or permanently) at any time, for any reason, and without liability to you. We will try to give you notice if any significant changes are made to the Service or if we plan to discontinue it, but this may not always be possible.

If Tied discontinues the Service in its entirety, or if we terminate your paid subscription without cause before the end of a paid term, we will provide, as appropriate, either an advance notice or a pro-rata refund for any unused portion of fees that you have already paid. We will not be responsible to you for any modification, suspension, or discontinuation of the Service or any loss of data or content that may result (so we recommend you keep backups of any important content or data you have provided to or received from Tied).

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." To the maximum extent permitted by law, Tied disclaims all warranties and conditions of any kind, whether express, implied, or statutory, regarding the Service. This includes any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not guarantee that the Service will meet your requirements or be uninterrupted, secure, or error-free, or that the information or results obtained from the Service (including any Insights) will be accurate, complete, or reliable.

Some jurisdictions do not allow the exclusion of certain warranties. If laws in your jurisdiction entitle you to any warranties despite this disclaimer, all such warranties are limited to the shortest duration and fullest extent permitted by law.

Limitation of Liability

To the fullest extent permitted by law, in no event will Tied or its affiliates, officers, employees, agents, partners, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, data, use, goodwill, or other intangible losses, resulting from: (a) your access to or use of (or inability to access or use) the Service; (b) any conduct or content of any third party on or via the Service, including without limitation, any defamatory, offensive, or illegal conduct of other users or third parties; (c) any content obtained from the Service (including Insights); or (d) unauthorized access, use, or alteration of your transmissions or content.

Tied's aggregate liability for all claims relating to the Service or these Terms will not exceed the greater of (i) the total amount (if any) you paid to Tied for the past twelve months of the Service in question, or (ii) US $100. This limitation applies to all causes of action, whether in contract, tort, warranty, or otherwise, and whether or not Tied has been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless Tied, its affiliates, and their officers, directors, employees, and agents, from and against any and all claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your User Content, or your violation of these Terms. We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you (if applicable), and you agree to cooperate with our defense of such claim. You may not settle any such matter without our prior written consent.

Dispute Resolution

You and Tied agree that all disputes, controversies, or claims arising out of or relating to these Terms or your use of the Service (each, a "Dispute") will be resolved through final and binding arbitration on an individual basis, rather than in court. This agreement to arbitrate is governed by the U.S. Federal Arbitration Act and remains in effect even after termination of these Terms.

There are only a few exceptions to this arbitration agreement: (1) Either party may bring claims in small claims court if they qualify; and (2) Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect their intellectual property rights or to prevent unauthorized use or abuse of the Service.

Arbitration will be conducted by a neutral arbitrator through a well-established arbitration provider (such as the American Arbitration Association, "AAA") under the provider's consumer arbitration rules. If AAA is not available, the parties will agree to another arbitration provider or, failing agreement, a court can appoint an arbitrator. The arbitration may be conducted in person in the county where you live, by video conference, or via document submission, as determined by the arbitrator. The arbitrator will have authority to resolve any dispute regarding the arbitration process or these Terms, and the arbitrator's decision will be final and binding, with limited court review under the law. Judgment on the arbitration award may be entered in any court with jurisdiction.

Each party will be responsible for their own attorneys' fees and costs in arbitration, unless the arbitrator determines that a claim is frivolous or brought for an improper purpose. However, if there are fees unique to arbitration (filing, administrative, or hearing fees), and if the dispute involves a consumer, Tied will pay as required by the arbitration provider's rules or applicable law.

You and Tied each waive any right to a jury trial and the right to participate in a class or representative action. All Disputes will be resolved on an individual basis only, and neither you nor Tied will be a party to or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate or join the claims of multiple parties and may not otherwise preside over any form of a representative or class proceeding. If this class action waiver is found to be unenforceable or invalid, then the entire agreement to arbitrate in this Dispute Resolution section will be null and void (but the rest of the Terms will remain in effect). In such case, you and Tied agree that any class claims will be litigated in court subject to the section regarding Governing Law and Jurisdiction below.

You have the right to opt out of this arbitration agreement and class action waiver within 30 days of first accepting these Terms by sending a written opt-out notice to support@Tiedapp.co with the subject line "Arbitration Opt-Out." The notice must include your name, your account email (if you have one), and a clear statement that you want to opt out of the arbitration agreement. If you opt out of arbitration, you and Tied will retain the right to resolve Disputes in court, and the class action waiver above will not apply to you. Opting out of arbitration has no effect on other parts of these Terms, such as the license to use the Service or the rules for using Tied.

Compliance with Laws

You agree to use Tied in compliance with all applicable laws and regulations. This includes laws related to privacy, data export, and intellectual property. You are responsible for ensuring that your use of the Service is lawful in your specific jurisdiction. If any applicable law restricts or prohibits your use of Tied, you must comply with those legal limitations or, if necessary, stop using the Service.

You will not use or otherwise export or re-export the Service, or any component thereof, except as authorized by United States law and the laws of the jurisdiction in which the Service is offered or obtained. In particular, but without limitation, the Service may not be used (or content provided via the Service may not be transmitted) in or to a country subject to U.S. embargo or sanctions, or by any person or entity on the U.S. Treasury Department's list of Specially Designated Nationals or any other restricted-party list. By using Tied, you represent that you are not located in, under the control of, or a national or resident of any such prohibited country or on any such prohibited party list.

Governing Law and Jurisdiction

These Terms and any dispute arising out of or relating to these Terms or the Service will be governed by the laws of the State of California, U.S.A., without regard to its conflict of laws principles, except as may be otherwise provided in the Arbitration Agreement above.

Subject to the Dispute Resolution section above (which provides for arbitration of most disputes on an individual basis), you and Tied agree that any lawsuits (if permitted) shall be brought exclusively in the state or federal courts located in Santa Clara County, California, USA, and each party submits to the personal jurisdiction of those courts for litigation purposes. If you reside in a jurisdiction that prohibits enforcement of a venue selection like this, your local jurisdiction's mandatory law may allow you to file in your local court; however, by entering these Terms, we do not waive the enforceability of the Arbitration and Class Action Waiver provisions, which will take precedence for any Dispute to which they apply.

SMS and Text Messaging Services

By providing your mobile phone number and checking the consent box, you agree to receive SMS messages from Tied ("SMS Service"). This service is provided by Tied, Inc. ("Company," "we," "us," or "our") and may include:

  • Personalized content and updates
  • Account notifications and onboarding instructions
  • Service announcements and updates

Message Frequency: You may receive up to 4 messages per month. Message frequency may vary based on your activity and our communications.

Pricing and Costs: Standard message and data rates may apply. Contact your mobile carrier for details on rates and charges. You are responsible for any costs associated with receiving SMS messages.

How to Opt-Out: You may opt out of SMS messages at any time by texting "STOP" to the number from which you receive messages. You may also opt out by contacting us at support@twineapp.co.

How to Get Help: For help with SMS services, text "HELP" to the number from which you receive messages, or contact our customer support team at support@twineapp.co.

Consent: Your consent to receive SMS messages is not a condition of purchasing any goods or services. You may withdraw your consent at any time by following the opt-out procedures described above.

Carrier Support: SMS services are provided through your mobile carrier and are subject to their terms and conditions. Tied is not responsible for any carrier-related issues or charges.

Privacy: Your mobile phone number and related information will be handled in accordance with our Privacy Policy, available at trytied.ai/privacy-policy.

Changes to Terms

We may revise or update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms on our website (and updating the "Effective Date" at the top) and/or by sending you an email or in-Service notification. By continuing to use the Service after any updated Terms come into effect, you agree to be bound by the revised Terms. If you do not agree with the new terms, you must stop using the Service and, if applicable, cancel any paid subscriptions.

For changes to the Dispute Resolution section, we will notify you in advance, and you will have the right to reject those changes by opting out of arbitration as described above within 30 days of the new Effective Date. If you do not opt out and continue to use the Service, you will be deemed to have accepted the updated arbitration terms.

Assignment

Tied may transfer or assign this agreement (and any rights and licenses granted under these Terms), in whole or in part, to another person or entity in connection with a merger, acquisition, sale of assets, by operation of law, or otherwise.

You may not assign or transfer these Terms or any of your rights or obligations under them to anyone else without our prior written consent. Any attempted assignment by you without permission will be null and void. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or other tribunal of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect. No provision of these Terms shall be deemed waived by virtue of a party's failure to enforce it, and no such failure shall affect the right of that party to enforce that provision or any other provision in the future.

Entire Agreement

These Terms (including any additional policies or terms referenced herein or provided in the Service, such as our Privacy Policy and any guidelines or rules applicable to specific features) constitute the entire agreement between you and Tied regarding your use of the Service. They supersede any and all prior or contemporaneous understandings or agreements (whether oral or written) between you and Tied regarding the subject matter.

The failure of Tied to exercise or enforce any right or provision of these Terms will not operate as a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Tied.